Please read this policy carefully

Updated: June 26, 2026

The Aiken Electric Cooperative, Inc. text messaging service is an alert messaging service that sends company news alerts and notifications. By opting in to receive text messages from Aiken Electric Cooperative ("AEC," "we," "our," or "us"), you agree to these Terms & Conditions.

Short Code Information: Aiken Electric Cooperative (AEC) text messaging services are originated from short code 352667. Aiken Electric Cooperative also uses the Light Out number, 877-264-5368 for outage information. You will never receive any content from Aiken Electric Cooperative text messaging from any other sources. If you do receive content from another source stating to be Aiken Electric Cooperative text messaging, please call 803-649-6245 to report. 

Program Description

The Aiken Electric Cooperative Interactive Text Messaging Program provides members with important account-related communications, including but not limited to:

• Billing reminders 
• Payment confirmations 
• Account notifications and alerts 
• Service updates 
• Outage notifications 
• Member service communications 
• Other utility-related information 

Messages may be sent using automated technology.

Opt-in/Opt-Out

 Members may opt-in to the service by sending “JOIN” to 352667. 

After you register for the text messaging program, all further SMS text messages will be sent strictly on an opt-in basis. If you have opted in, you can still choose to opt out at any point thereafter by texting” STOP” to 352667 and will receive an SMS message to confirm being unsubscribed. To start receiving messages again, text “JOIN” to 352667.

By opting in, you confirm that you are the authorized user of the mobile number provided.

Help and Customer Support

Text “HELP” to 352667 for contact and opt-out information. To get additional help with Aiken Electric Cooperative text messaging service, you may email us at memberservices@aikenco-op.org, visit website: https://www.aikenco-op.org or call us at 803-649-6245.

Pricing 

Message and Data rates may apply. Check with your mobile carrier for details regarding your text messaging plan.

Also see the Aiken Electric Cooperative Privacy Policy

Message Frequency

Message frequency varies based on your account activity, service status, communication preferences, outages and the types of alerts for which you enroll.

As always, message and data rates may apply for any messages sent to you from us and to us from you. Message frequency will vary on the alerts you sign up for. If you have any questions about your text plan or data plan, it is best to contact your wireless provider.

Carriers supported on the program:

Aiken Electric Cooperative’s text messaging services are compatible with all major cell carriers including AT&T, Verizon Wireless, Sprint, T-Mobile, MetroPCS, U.S. Cellular, Alltel, Boost Mobile, Nextel, and Virgin Mobile, and many smaller rural carriers that participate in the Interop3 network.

Carrier Disclaimer

Carriers are not liable for any delayed or undelivered messages.

Service Availability

Message delivery is subject to effective transmission by your wireless carrier. We cannot guarantee message delivery or availability at all times.

Privacy Policy

Your privacy is important to us. Please review our Privacy Policy at:

https://www.aikenco-op.org/privacy-policy

Eligibility

You must be the authorized user of the mobile device used to enroll in the program or have permission from the authorized user.

Changes to These Terms

Aiken Electric Cooperative reserves the right to modify these Terms and Conditions at any time. Updated terms will be posted on this page with a revised effective date. Continued participation in the text messaging program after changes are posted constitutes acceptance of the revised terms.

Contact Information

Aiken Electric Cooperative

Website: https://www.aikenco-op.org

Email: memberservices@aikenco-op.org

Call: 803-649-6245