Alerts and Reminders 

Opt-in on the member portal to receive alerts and reminders thru e-mail, text, and / or phone messages

Payment Notifications
  • Due date reminder
  • Past due reminder
  • Returned check alert
  • Arrangement installment due

 

 

Balance & Usage
  • High energy usage threshold
  • Energy usage
  • Low energy usage threshold

 

Account Profile
  • Profile change

 

Additional Prepay Alerts and Reminders

  • Service disconnected

  • Pending auto disconnect

  • Low balance threshold