• In 2021, Aiken Electric announced a three-year broadband work plan to install 350 miles of 288-strand fiber optic cable to connect its four offices, 27 substations and all down-line devices.

Through the partnership with CarolinaConnect, AEC will bring affordable high-speed internet to the unserved and underserved in our service territory.

• Who is CarolinaConnect?
  • CarolinaConnect is an internet service provider located in Lexington, South Carolina, that delivers affordable high-speed internet across its territory. They currently provide internet service to members at Aiken Electric, Mid-Carolina and Newberry Electric Co-ops.
• How will AEC and CarolinaConnect work together in this process?
  • AEC is responsible for determining where the fiber is built and for engineering and constructing the fiber build to the outside of the member’s home. CarolinaConnect is responsible for network connectivity and offering internet service to the fiber-built areas that AEC selects. When AEC members sign up for internet service, they become CarolinaConnect customers – which means CarolinaConnect will manage their billing and accounts and is responsible for service from the box outside of the home to the inside.
• Will internet be offered to my area?
  • AEC will offer services to unserved and underserved areas. Unserved areas are places that are not currently being served by any form of facilities-based broadband, or that are only being offered internet through dial-up or satellite. Underserved areas are homes that currently have internet, but it is not high-speed broadband. Visit carolinaconnect.com to check availability.
• When will internet be offered to my area?
  • The entire project will take multiple years to complete, so there is no way to determine exactly when it will be available in your area. The infographic below provides details about the project and the projected timetable for substation completion, and the process for getting service to your home. To see if service is available in your area, please visit CarolinaConnect.com.
• How can I sign up for internet service?
  • Visit CarolinaConnect.com and sign up to join the list. When internet service is available in your area, you will receive an alert to sign up for service.
• What is the price for internet service?
  • There is a $99 installation fee (for members and non-members). Monthly pricing will mirror CarolinaConnect’s rate structure. This information can be viewed at CarolinaConnect.com.
• Will I need any special equipment?
  • No, CarolinaConnect will supply a router and service termination device. Customers can choose to use their own router if they choose to.

JOIN THE LIST AT CAROLINACONNECT.COM TO GET UPDATES ON WHEN IT WILL BE AVAILABLE IN YOUR AREA! 

For technical questions, please call CarolinaConnect’s customer representatives at 803-785-3455. The technical support team is available 24/7.