Water Heater Program

staying in hot water is now a PLUS!

 

Water Heater Program

WELCOME

Discover the value of    co-op membership!

 

Access our welcome packet

Coop Connections

Discover the value of Co-op Connections

 

Value of Coop Connections program

Youth Programs

Scholarships, Washington Youth Tour

 

Youth Programs offered by Aiken Electric Cooperative

RUN UNITED

April 29, 2017

 

 

Run United Half marathon, 5K, and Kids run

Stay Connected with Facebook, Twitter, or emails updates:


Click here to receive email updates

For your protection:

The credit card industry has implemented changes that require credit card payments to be processed through an automated system (without person to person contact). These changes are intended to protect you and your credit card data. For this reason, Aiken Electric Cooperative Member Services Representatives will no longer be able to accept credit card information over the phone. However, credit card payments are allowed using our automated phone system, mobile app, or online.


AEC System Upgrades

Scam AlertAs part of our ongoing advancements and enhancements to our service system, Aiken Electric Cooperative has been upgrading electric power meters. We will continue with this upgrade initiative for the next few years in an effort to improve our outage monitoring system and increase our responsiveness out in the field. All metering personnel will have Aiken Electric Cooperative uniforms and be in a truck clearly marked with our logo. They will also have official Aiken Electric Cooperative wallet identification. Thank you for your patience as we continue our efforts to better serve you, our members.


Members BewareScam Alert

Members continue to report being targeted with a telephone scam involving buying a MoneyPack. An individual pretending to be from Aiken Electric calls and tells the member that their service will be disconnected unless payment is made right away. Even when the member says they paid, the scammer reports that the co-op billing system did not process their payment and they need to make another payment by purchasing a Money Pack, call the number provided by the scammer and give the receipt and access numbers. The scammer then has access to the Money Pack account and takes the money.

Aiken Electric NEVER asks members to buy a Money Pack and members ALWAYS receive several notices prior to disconnection. If you are contacted with a threat of disconnection and suspect it may be a scam, call the co- op to verify and, also, report any suspicious activity to local law enforcement. Thank you.


Exceeding expectations every day

At Aiken Electric Cooperative, we strive to exceed expectations every single day. Yes, our main goal is to provide you with affordable, safe, and reliable energy; but we strive to go farther, by providing superior member service and offering programs that help you save time and money.

Each of our employees play a key role in being able to achieve this. Our linemen provide the public face of our mission to exceed expectations. They routinely work in rough weather and put in long hours to make sure we can all live comfortably. Our engineers continually explore new technologies to improve service reliability. The Accounting and IT departments partner to make bill paying easier and more convenient. AEC member services representatives want to make sure you have a positive and satisfying experience when you stop by the office or call for assistance.

And because we’re a cooperative, we have a special responsibility to support the communities we serve and exceed expectations there, too. We are glad to be able to contribute by raising funds for those in need through events like RUN UNITED and provide scholarships to our local students. Whether it’s a power outage, billing question, or community event, know that we’re working hard to exceed your expectations each day.

Gary L. Stooksbury

Chief Executive Officer


We Need Your Email Address

We would like to try to communicate better with our membership when we have major storms or major events. To do this, we believe it would help if we could communicate with you via email as well as through our website and Facebook page. So, we ask that you click the link to the left, “receive email updates” and complete the registration page or send us your email address(es), along with your account name and service address, to This e-mail address is being protected from spambots. You need JavaScript enabled to view it so that we can update our contact records. We will only use email communication during special situations or for important issues that may affect your service. As always, we will never share or sell your information. Our goal is to provide you the best member service possible, and we appreciate your partnership in that effort. Thank you.


sc.tellepa.com exercice your rights and speak up videoShould the EPA have the power to make new rules and regulations that cause your electric bill to soar? We think not. Protect your pocketbook and join our petition: www.sc.tellepa.com

 

 
Lineman getting in Aiken Electric Cooperative trucks The Power of your coop membership Lineman working on a power line from a bucket truck Member service representative discussing a bill with an Aiken Electric Cooperative employee Image is not used Orange button Drop down menu  background color Drop down menu top bar Drop down menu bottom bar